Communicate with Impact:

6hrs 10-4pm : Delegates – Max 6

This course will develop your skills to communicate clearly and effectively ensuring the message is received clearly in a professional manner.

Target audience

The target population is for anyone who uses communication channels that are non-face to face. Anyone who is in a role where most of the role requires communication via e-mail, telephone and virtual meetings.

Objectives

• Identify the right ‘tone of voice’ for your message
• Keep your communication clear, professional and in line with company ethos and values
• Understand the impact of communicating over e-mail, phone and virtual meetings
• Identify those common pitfalls and how to avoid them
• Use proven skills and techniques to get your message across
• Planning, Structure & Technology
• Your frame, background, and set up
• Managing the conversation, questions and actions
• Use proven skills and techniques to get your message across
• Managing difficult people

Additional Support

• Follow up with any useful links and information to support the learning

Action Planning

• Write down key actions to take away